We answer every message — usually within one business day.
The fastest way to reach us is email. Write in any language.
Email: support@stencilai.app
Response time: 1–2 business days
Please include:
We reply to every email. If you don't see a reply within two business days, check your spam folder and add support@stencilai.app to your contacts.
Purchases made through the App Store are billed and refunded by Apple, not by us — we never see or decide refund amounts. Request a refund directly from Apple:
Purchases made on stencilai.app are covered by our 30-day guarantee:
Your subscription is attached to the account that bought it. If it works on one login but not another, or disappeared after reinstalling:
Still missing? Email us the account email and we'll move it manually.
Photos of celebrities, copyrighted characters and film stills are blocked by our content filter. This is the same for every AI tool and keeps the app on the right side of copyright rules.
A declined attempt never uses a credit.
Your own photos, client reference photos, animals, objects and original artwork work great.
On iPhone or iPad: open the Settings app → your name → Subscriptions → Stencil AI.
On the web: Settings → Billing.
Cancelling stops the next renewal. You keep full access until the end of the period you already paid for.
You can delete your account and all stencils at any time in the app under Settings → Account. For data requests write to privacy@stencilai.app.