Refund Policy

1. The 30-Day Risk-Free Guarantee (Initial Order)

We offer a full refund on your first invoice if you are not satisfied with Stencil AI. You must request the refund within 30 days of the initial charge.

To prevent abuse of our high-cost GPU resources, refunds are subject to a Fair Use Limit. You are eligible for a full refund only if your Total Lifetime Usage is below the following thresholds:

• •Hobby Plan: Total usage must be fewer than 10 Credits.
• •Pro Plan: Total usage must be fewer than 20 Credits.
• •Studio Plan: Total usage must be fewer than 40 Credits.

If you have exceeded these limits, the subscription is considered "consumed" and is non-refundable.

2. Renewals (Month 2+)

Refunds are not available for renewal payments (2nd month onwards). We send a reminder email 5 days before any annual renewal. It is your responsibility to cancel your subscription before the renewal date if you no longer wish to use the service.

3. Commercial License Revocation

If a refund is processed, the Commercial License for all images generated during that subscription period is immediately revoked. You must delete all downloaded files, and you may not legally use the designs for tattoo clients.

4. How to Request a Refund

To request a refund, please contact us at support@stencilai.app with:

• •Your account email address
• •Your order number or invoice ID
• •A brief explanation of your refund request

We aim to respond to all refund requests within 3-5 business days. If approved, refunds will be processed to your original payment method within 5-10 business days.

5. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.